TextLantern legal
Refund Policy
· Last updated October 5, 2026
This Policy applies to TextLantern’s one-time digital Discord translation trial and translation-pack purchases. It should be read with the Terms of Service and Privacy Policy. It describes the default commercial rule; it does not remove a statutory right, a payment-network right, or a more favorable right provided by Waffo Pancake for the transaction shown in your order.
- Operator
- L, the operator of TextLantern
- Refund contact
- support@textlantern.com
Default rule: TextLantern is a digital service. Packs contain characters: for each target language, a successful translation deducts the source message’s Unicode code-point count as characters. A one-time translation-pack purchase is normally non-refundable after characters are delivered or used. Any refund or confirmed chargeback removes the corresponding purchased characters; characters already used limit the refundable portion. The exceptions below and applicable law still apply.
1. Waffo Pancake and the contracting record
Where TextLantern offers checkout through Waffo Pancake, each translation-pack order is a one-time purchase. For a transaction where the checkout or receipt identifies Waffo Pancake as Merchant of Record or authorized reseller, Waffo Pancake handles payment authorization, tax and invoice records, and the first-line process for refunds and payment disputes. The transaction record identifies the applicable Waffo Pancake contracting entity and product supplier.
Waffo Pancake’s Buyer Terms and Refund Policy form part of the Waffo Pancake transaction. They may provide statutory, technical-defect, non-delivery, discretionary, or country-specific rights. If Waffo Pancake’s policy or applicable law gives you a more favorable non-waivable right, that right applies. We do not promise that a single rule applies in every country.
2. Default non-refund rule
Subject to Section 3, a paid digital translation pack is normally non-refundable after the pack is delivered, characters are added to the identified balance, or characters are redeemed for a generated translation. In particular, we normally do not refund:
- purchased characters already redeemed for successful results, including characters separately charged for each target language;
- unused characters merely because the purchaser has not used them; valid purchased characters do not expire;
- a change of mind, a failure to configure an enabled channel, a server member’s decision not to use the Bot, or a Discord permission or outage outside TextLantern’s reasonable control;
- a server that removes the Bot, loses Discord access, or is suspended for violating the Terms or Discord policies; or
- the one-time 300-character free trial, because it does not create a charge unless you separately complete a paid pack order.
The exceptions below and any mandatory consumer or payment-network right still apply. A refund does not leave the refunded characters active in the Discord user account balance.
3. Refund exceptions
We will review a refund or correction request when one of the following may apply. Approval, amount, and timing depend on the evidence, the transaction record, Waffo Pancake’s process, and applicable law.
| Situation | What to do |
|---|---|
| Mandatory consumer or withdrawal right | Tell Waffo Pancake or TextLantern that you are exercising the right and identify your country. We will not contract out of a right that cannot lawfully be waived. Digital-content rules may depend on whether delivery or use began and on the consent recorded at checkout. |
| Duplicate or unauthorized purchase | Contact us and Waffo Pancake promptly with the transaction or receipt ID. Do not send a full card number. We may ask for information needed to check account authorization and may correct a duplicate or unauthorized one-time purchase where supported by the record. |
| Paid but not delivered | If a confirmed payment does not add the purchased characters to the identified balance within a reasonable time, contact support. We may deliver the pack or request a Waffo Pancake refund for the relevant charge. |
| Material technical failure | Report a persistent problem that prevents the paid Service from providing the purchased functionality. We may first try to correct it; if it cannot reasonably be corrected, we may provide a proportionate remedy or refund where required by law or Waffo Pancake’s policy. |
| Waffo Pancake or provider decision | Waffo Pancake may approve a discretionary refund or apply its own country-specific rule. A provider or Waffo Pancake refund removes the corresponding characters from the identified balance and may be returned to the original payment method where possible. |
A refund will not be refused merely because a user has exercised a lawful card-scheme or consumer-protection right. Fraudulent or abusive refund activity may result in a temporary review, suspension, or termination to the extent permitted by law.
4. Translation reversals after a refund or chargeback
A successfully completed refund for a one-time pack removes the corresponding purchased characters from the Discord user account balance identified in the order. A confirmed chargeback or payment reversal has the same effect. We may temporarily suspend that account's character balance, including use through its bound servers, while Waffo Pancake or the payment provider reviews the transaction.
If characters from the affected purchase were already redeemed, the redeemed portion is not refundable except where mandatory law or the applicable processor policy requires otherwise. We may limit the refund to the remaining corresponding characters and reclaim those characters when the refund or reversal is recorded. Characters from separate, valid purchases remain separate from the affected transaction where the records allow.
If you cannot access the transaction receipt, email support@textlantern.com or use Waffo Pancake portal; include the Waffo Pancake receipt or transaction ID and the Discord account ID (and server ID for a server-related issue), but do not include card numbers, passwords, tokens, or message content.
5. How to request a refund
Use Waffo Pancake first. Select “Request refund” or “View receipt” from the order record, or use Waffo Pancake portal when Waffo Pancake is the seller or authorized reseller shown in your transaction.
Contact TextLantern when needed. Email support@textlantern.com if access was not delivered, a technical failure persisted, a duplicate charge occurred, or Waffo Pancake directs you to the supplier.
Provide safe identifiers. Include the receipt or transaction ID, Discord account ID (and server ID for a server-related issue), plan, transaction date, and a short reason. Never send a full payment-card number, security code, password, OAuth token, or original Discord message.
Wait for the decision. We or Waffo Pancake may request information to verify eligibility. An approved refund is normally returned through the original payment method where possible and may take the time stated by Waffo Pancake, the payment method, or applicable law.
Requesting a refund does not guarantee approval. We will explain the decision where appropriate and will not limit a mandatory right merely because the default rule would otherwise apply.
6. Chargebacks and payment disputes
For an unfamiliar, duplicate, or incorrect charge, contact Waffo Pancake or TextLantern before starting a chargeback when practical; a support review can often identify the transaction faster. You retain any lawful right to dispute a charge with your bank, card issuer, or payment provider.
When Waffo Pancake notifies us of a chargeback or payment reversal, the characters tied to that order may be suspended while the transaction is reviewed. If the payment dispute is resolved in your favor, we will restore the corresponding characters where possible or apply the result required by Waffo Pancake or law. If the record shows fraud or abuse, we may keep those characters suspended and take action under the Terms, subject to applicable law.
7. Governing context and contact
This Policy and the product-side refund relationship are governed by applicable law. Any dispute will be handled by a court or forum with jurisdiction under applicable law. Waffo Pancake’s own buyer agreement may specify a different contracting entity, law, or forum for the Waffo Pancake transaction; that does not remove a mandatory right.
The operator is L. Send refund, translation, or legal questions to support@textlantern.com. We may update this Policy by posting a revised version and changing the effective date; the version and rights applicable to a transaction are also subject to Waffo Pancake’s policy and applicable law in force for that transaction.