TextLanternHow do I get started?
Open TextLantern and sign in with Discord. Follow getting started to add the app to your account or a server you manage. For help with sign-in or installation, email support@textlantern.com.
Translations and replies
Why is there no translation?
The personal translation action is missing: check that TextLantern is installed on your own Discord account. Then open the message’s Apps menu as shown in the message guide.
The server bot is not replying: check that translation is enabled for this channel, that it uses the intended language settings, and that the bot can post in the chosen reply location. Send a complete, unambiguous sentence in one of the channel’s two main languages. See channel setup and required permissions.
You see a balance or limit message: check your account’s balance and offer. Changing Discord permissions will not fix an account limit.
Will TextLantern send my personal reply?
No. You review the translation, copy it, and send it yourself. Here are the steps.
Permissions and access
Does the bot need Administrator?
No. It uses specific bot permissions. The person changing server settings needs Manage Server.
Why does it need Manage Threads?
TextLantern manages its translation threads and their members. Discord can automatically add the original message author to a public thread; TextLantern can remove that automatic membership when needed. See the permission checklist.
Why does it need Change Nickname?
So you can choose the bot’s display name for your server. It cannot use this permission to rename other members or change their account details. See the permission checklist.
I removed a permission. What now?
Restore it in the server or channel settings and try again. For thread replies, check Manage Threads as well. Check the affected channel.
Is there a free trial?
Eligible accounts can receive a one-time trial balance of 300 characters. It does not renew each month. Personal translation and servers linked to the same account share that balance.
If there is not enough balance for a translation, the request stops. TextLantern does not automatically charge an overage fee. Check your account for the current balance and available packs; see getting started for installation.
Where can I check prices and limits?
See pricing and the offer in your account before purchasing. If a balance or limit message appears, include it when asking for help.
What should I send to support?
Tell us what you tried and where it stopped. Include:
- Personal or server translation, and the languages you chose.
- The approximate time and timezone, plus any error text with personal details removed.
- For a server: whether one channel or several are affected, and whether the result should be a channel reply, thread, or private result.
A short made-up example is enough. Please leave out passwords, access tokens, and private conversations.